Terms of Service

rules in which we run

Terms of Service

  1. How to pay:  All reservations are on a first come, first serve basis.  A credit card on file with our current merchant processing company is required to hold your reservation.  Please call 904-472-7025 to provide your credit card information.  We will charge the credit card on file in advance prior to your transportation.
  2. Call 904-472-7025 or email [email protected] to make changes, cancellations or have any questions about a reservation.
  3. Where to find us at Jacksonville Airport: Aussie Transportation will meet you in Baggage Claim at Carousel Number 1 holding a sign with your name on it.  We will send a text messsage or provide a phone call to the passenger with instructions on where to meet the driver.  Please make sure we have the correct cell phone number for the passenger.
  4. Last minute changes to any reservation may result in Aussie Transportation not being able to provide the transportation or the customer accepting a wait time while we do our best to respond to the change.
  5. Hourly rates are billed in 1 hour increments.
  6. Any extra services requested during a transport may result in additional charges.
  7. Cancellation Policy: Sedan, SUV and Minivan transfer reservations must be cancelled at least 4 hours prior to reservation time or the total charge will be billed for the trip.  Van, Stretch limousine, mini bus and motor coach reservations must be cancelled at least 96 hours prior to reservation time or the total charge will be billed for the trip.  Special event, concert and sporting event reservations for any vehicle must be cancelled at least 96 hours prior to reservation time or the total charge will be billed for the trip.
  8. The driver has the right to terminate the trip without refund if there is blatant indiscretion on the part of the client.
  9. Events:  Concerts, Sporting Events, Etc. – After the event the pick up times and location may vary due to the flow of traffic.
  10. Please call 904-472-7025 or your driver directly if you require your driver to wait longer than 20 minutes.  Additional charges may apply.  The driver may leave if there is no contact with the client.
  11. Child restraints, car seats and booster seats:  Florida law requires children age 5 and under to be secured properly in a crash-tested, federally approved child restraint device.  Children ages 0 to 3 must be in child restraint devices of a separate carrier or a vehicle manufacturer’s integrated child seat.  Children, age 4 and 5 must be in a separate carrier, integrated child seat or booster seat.  Aussie Transportation does not provide child restraints, car seats or booster seats as the passengers are required to provide their own.
  12. There are no Meet and Greet pick ups at Jaxport Cruise Terminal.  Please call 904-472-7025 or your driver directly when you are going thru Customs and again when you are ready to be picked up.
  13. No vehicle will be dispatched to an unconfirmed reservation.
  14. Some transportation is provided by Affiliates with their own Commercial Automobile Insurance Policies.  The customer agrees and understands that any claims that occur when being transported by an affiliate will go thru the affiliates Commercial Automobile Insurance Policy and Aussie Transportation assumes no liability.
  15. Fares do not include any Tolls that are charged by any entity during the transport.
  16. Additional Fees:  All invoices will have a 20% gratuity added.  Our fares include all passengers.  Extra charges can apply to any of the following:  $3.25 – Jacksonville Airport Toll, $10 – Surcharge for transports after 12 AM, $10 – Surcharge for pick ups prior to 5:30 AM, $10 – Jaxport Cruise Terminal Toll (only applies to pick ups from the cruise terminal), other tolls vary based on destination, charges vary for extra stops based on mileage.
  17. No combining of discounts is allowed.  One discount per customer per reservation.  Promo code discounts are discounts off of full rates.
  18. Please consider the amount of luggage you are transporting when reserving any vehicle.  We do not guarantee that all your luggage will fit into the vehicle.  For example, modern luxury sedans do not have as much luggage capacity as previous generation Lincoln Towncars due to governement standards.  SUV’s have more luggage space than Minivans.
  19. Aussie Transportation reserves the right to correct any and all errors in a reservation including addresses, pricing, dates, times, customer contact information and driver information.
  20. Written fare quotes are valid for 60 days.
  21. If your driver is unable to complete your transport for any reason, the driver will contact you.  Aussie Transportation will find alternate transportation for the customer or refund any pre-paid reservations that we are unable to honor due to unplanned issues at Aussie Transportation.  Aussie Transportation assumes no liability or responsibility as unplanned issues are beyond our control.
  22. Late and early arrivals to any Airport, Amtrak, or bus station are beyond our control and can impact our schedule.  Call 904-472-7025 or your driver directly upon your arrival.
  23. Any damage to any Aussie Transportation vehicle (including affiliate vehicles), will result in a $250 charge to the credit card on file.  Additional charges may be assessed to the credit card on file if damages exceed the initial $250 charge.  Aussie Transportation and it’s affiliates reserve the right to pursue all legal remedies to collect for any damages caused by a passenger.
  24. When accepting reservations from an affiliate, Aussie Transportation will follow normal guidelines for that affiliate.  Aussie Transportation policies will be used when there is no written policy from the affiliate.
  25. These Terms – of – Service may be updated at any time.

Accepted Payments

money146  square91  visa8
american16  discover1  mastercard5
Areas We Service
  • Amelia Island
  • Atlantic Beach
  • Callahan
  • Fernandina Beach
  • Fleming Island
  • Green Cove Springs
  • Jacksonville
  • Jacksonville Beach
  • Macclenny
  • Middleburg
  • Neptune Beach
  • Orange Park
  • Palm Valley
  • Ponte Vedra Beach
  • Saint Augustine
  • Yulee