How to pay: Reservations must be paid at least 24 hours prior to your transportation or immediately if reserved with less than 24 hours notice, keeping in mind that our service is first come, first serve. Reservations not paid 24 hours prior to transport may be cancelled at any time. Credit Card customers: Call or email us and we will email you an invoice from Square or call us and provide the credit card over the phone if this is easier for you. Already have a credit card on file with us? Make sure to let us know that it is okay to charge the card on file. Cash customers can pay using your debit card. The debit card does not need to have a visa or mastercard logo and can be paid at https://cash.me/$AussieTransportation
Call 904-472-7025 or email [email protected] to make changes, cancellations or have any questions about a reservation.
Last minute changes to any reservation may result in Aussie Transportation not being able to provide the transportation or the customer accepting a wait time while we do our best to respond to the change.
Hourly rates are billed in 1 hour increments.
Any extra services requested during a transport may result in additional charges.
Refund Policy: 4 hour notice required for all in town transfers via Sedan, SUV or Minivan or Van. 96 hour notice for special events, charter buses, mini coaches and all hourly events.
Please call your driver (name and number are in the confirmation email) if you require your driver to wait longer than 20 minutes. Additional charges may apply. The driver may leave if there is no contact with the client.
Where to find us at Jacksonville Airport: Aussie Transportation will meet you in Baggage Claim at Carousel Number 1 holding a sign with your name on it.
There are no Meet and Greet pick ups at Jaxport Cruise Terminal. Please call your driver when you are deboarded and the driver will come to pick you up.
No vehicle will be dispatched to an unconfirmed reservation.
All drivers are Independent contractors with their own Commercial Automobile Insurance Policies and the customer understands that any Insurance claims will go thru their drivers Commercial Automobile Insurance Policy and Aussie Transportation assumes no liability.
Fares do not include any Tolls that are charged by any entity during the transport.
Additional Fees: All invoices will have a 20% gratuity added. Our fares include all passengers. Extra charges can apply to any of the following: $2.50 – Jacksonville Airport Toll, $10 – Surcharge for transports after 12 AM, $10 – Surcharge for pick ups prior to 5:30 AM, $5 – Jaxport Cruise Terminal Toll (only applies to pick ups from the cruise terminal), other tolls vary based on destination, charges vary for extra stops based on mileage.
No combining of discounts is allowed. One discount per customer per reservation. Promo code discounts are discounts off of full rates.
Modern Luxury sedans do not have as much luggage capacity as previous generation Lincoln Towncars due to governement standards. Please consider your luggage when reserving a luxury sedan.
Aussie Transportation reserves the right to correct any and all errors in a reservation including addresses, pricing, dates, times, customer contact information and driver information.
Written fare quotes are valid for 60 days.
If your driver is unable to complete your transport for any reason, the driver will contact you. Aussie Transportation will find alternate transportation for the customer or refund any pre-paid reservations that we are unable to honor due to unplanned issues at Aussie Transportation. Aussie Transportation assumes no liability or responsibility as unplanned issues are beyond our control.
Late and early arrivals to any Airport, Amtrak, or bus station are beyond our control and can impact our schedule. Call your driver listed in the confirmation email upon your arrival.
Any damage to any Aussie Transportation vehicle (including independent contractors vehicles), will result in the passenger being sent an invoice to pay for the damages. Aussie Transportation reserves the right to pursue all legal remedies to collect on an invoice for any damages caused by a passenger.
When accepting reservations from an affiliate, Aussie Transportation will follow normal guidelines for that affiliate. Aussie Transportation policies will be used when there is no written policy from the affiliate.
These Terms – of – Service may be updated at any time.